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Rheumatology 2003; 42: 197-199
© 2003 British Society for Rheumatology

Editorial

Telephone helplines in rheumatology

R. A. Hughes

Department of Rheumatology, St Peter's Hospital Chertsey, Surrey, KT16 OPZ, UK E-mail: rod.hughes@asph.nhs.uk

The first 150 words of the full text of this article appear below.

Telephone helplines are increasingly used in clinical practice to provide information and advice to patients and the general public on a wide range of diseases, treatment interventions and self-management techniques. Their popularity reflects a societal trend towards more informed, empowered consumers who expect convenient and immediate access to relevant information.

The national primary care helpline, NHS Direct, has been widely publicized but is only one of many local and national helplines. These include: national helplines for patients with chronic non-terminal pain (Pain Concern UK [1]), incontinence [2] and for the prevention of heart disease [3]; telephone triage in accident and emergency departments [4, 5]; and a Medicines Helpline, providing information and advice about all aspects of treatment [6]. For patients with rheumatological conditions, helplines are provided by national charities such as Arthritis Care, Lupus UK and the National Osteoporosis . . . [Full Text of this Article]


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