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Rheumatology 2002; 41: 710-711
© 2002 British Society for Rheumatology

Letters to the Editor

Rheumatology telephone helpline services

C. Brownsell and J. K. Dawson

Department of Rheumatology, St Helens Hospital, Marshalls Cross Road, St Helens, Merseyside WA93DA, UK

SIR, We read with interest the recent letter by Linton and Meadows [1] outlining their study of patient attitudes to setting up a manned and automated rheumatology telephone helpline service. Their preliminary findings suggested that patients appreciated an open-access, high-quality service. The study analysis comparing pre- and post-introduction questionnaires indicated that patients would prefer to contact the helpline rather than their general practitioner or consultant if they were worried or were experiencing a flare. However, . . . [Full Text of this Article]

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References

S. Linton and A. Meadows

Department of Rheumatology, Nevill Hall Hospital, Brecon Road, Abergavenny, Monmouthshire NP77EG, UK


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